Is your team leader performance in a nosedive...?

bluepotential is an exciting new learning and development toolkit, designed to raise the business and commercial awareness skills of your key Contact Centre managers. There is an increasing need for Contact Centre managers to move beyond process management, and understand the impact they have on bottom line performance.

What is the attrition level in your Contact Centre?
How is the level of morale and motivation?
Is absenteeism a regular problem?
How important is it to conduct quality coaching?

The toolkit contains all the materials and resources you need to roll out a comprehensive development programme, with modular learning to build skills gradually.

We have also developed an excellent e-learning system (take a sample assessment), which you can fully customise and update to suit your own organisational needs. In addition, it allows you to continually monitor and review the level of competence within your Contact Centre Management team.

Typical of a Connections Oxford product, is the strong emphasis on measurable performance improvements, along with return on investment. Whether training is delivered internally, or outsourced, you need to be able to measure the impact of learning and its benefits to the business.

Find out more by visiting our website You can also book a place on one of our free discovery sessions, held monthly in the north and south of England.

Alternatively, we will be happy to find out more about your personal requirements and discuss how bluepotential can add value to your existing programme. Consultations can take place over the phone, or with a personal visit from one of our experienced team.

bluepotential, doing more with less...

 

Call us today to find out more 01865 301320

Visit our website here or Contact us for orientation and accreditation information