National Housing Federation...

Code of Service Delivery and Accountability

With the distribution of the National Housing Federation’s Code of Service Delivery and Accountability, there is a real opportunity to reward and recognise achievements in Customer Service delivery.
It is also an opportunity to take stock, and identify key areas of business improvement that will be required to meet the requirements of the Code in 2009.

The requirements of the code will ask of you the following...

How will we integrate with or provide a framework for your own customer service and accountability standards or promises? How could it be improved to make it easier to use?
How would we use a practical level within your organisation?
Can you identify any additional key areas of service delivery, accountability or resident involvement that you would like to see included?
What improvements would you suggest to allow scope for invention and for different associations to come up with their own solutions?
How would you improve your service to increase its usefulness for residents?
What changes might you make to ensure that we provide a basis for putting residents at the heart of housing associations, whilst still delivering success at a business level.

Connections Oxford are an established development consultancy, specialising in linking strategy, people and process for a range of Public and Private sector Clients in the UK. We have had particular success in partnering with Housing Association Clients to deliver some outstanding results in creating a culture of Customer Excellence from ‘top down’.

We can support you and help you to find answers to those questions...

Download our FREE development white paper here...