Operational process...
Supporting People and Performance development with aligned Internal
Processes is fundamental to delivering the monetary Return on
Investment for which Connections (Oxford) Ltd have gained a reputation.
Often a peak in business performance occurs following a training or
learning intervention; the effect can then diminish due to operational
pressures and reversion to “type”.
We have developed a series of tailored evaluation
tools to link development into day by day performance management
activities which have manifestly maintained performance and ensured
that there is a skills transfer for continuous improvement. Areas of
focus for internal processes include:
Performance management frameworks
We
design and tailor performance management framework to meet the specific
requirements of your business. This includes looking at the measurement
of key skill areas, objectives and behaviours in Personal development
reviews and one to ones.
Key Features:
- Specific to business
- Online cababilty
Competency frameworks
We have had extensive positive feedback concerning the development of
behavioural competency framework across many industries sectors. This
includes aligning of behaviours with work levels and the highlighting
of succession and development potentual which is role specific.
Key Features:
- Role specific
- Focused on progression
- Built from written
- Identify the behaiviours that "fit"
Quality Management Solutions
Our experiance in contact centres and service focused organisations over a
number of years has given us a competitive edge in the design and
development of quality processes individualy - Measurement of customer
experiance, customer serveys, internal telephone quality and face to
face customer, written evaluations.
Key Features:
- Support skills transfer
- Raise the bar ' as for as measurements
- Provide consistent to measure processes and behaviourals.